Fight for your rights

This article was written by Moneywise's Fight for your Rights columnist Simon Read in response to a reader’s query. If you're having trouble with a company and wish to enlist Moneywise's help, email fightback@moneywise.co.uk or click here. Or write to us, including your name, address and telephone number at: Fightback, Moneywise Publishing, Standon House, 21 Mansell Street, London, E1 8AA.