Shoppers now have more protection than ever, thanks to a massive shake-up of consumer rights law. Find out what the change means for your rights with our guide.
The results of the Moneywise Customer Service Awards 2016 are in, and here we detail the worst companies, as voted for by you.
Some 46,000 people were paid a combined £271 million by the Financial Services Compensation Scheme (FSCS) in 2015/16, after firms failed or stopped in trading.
Cold callers promoting high-risk financial products, should be banned, according to leading debt charity StepChange.
Complaints about the Post Office’s home phone service rocketed in the first three months of the year, as the provider struggled to cope with record sign ups.
Andrew Tyrie MP, chairman of the Treasury Committee, has demanded 13 banks explain their overdraft fees, amid concerns consumers are being let down by a lack of effective competition in the sector...
Argos has put aside an extra £30 million to refund customers who were unfairly charged late fees on its store cards, the company announced in a trading update today.
My bank accounts hold more than the £75,000 covered by the Financial Services Compensation Scheme (FSCS) because they include compensation received following the death of my husband due to medical...
Payment protection insurance (PPI) remains the most complained-about financial product, with arbitrator the Financial Ombudsman Service receiving up to 4,000 PPI cases each week.
Telemarketers, payment protection insurance (PPI) claims handling companies, and other cold callers are no longer allowed to disguise or hide their phone numbers under new rules brought in today...
Times were that when you got robbed you knew very well that it had happened. Faced with a weapon in your face and threats hissed through clenched teeth, you had to hand over the readies.
A new survey has found the average weekly pocket money is £7. But how much do you/did you pay your kids each week?
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