Shoppers now have more protection than ever, thanks to a massive shake-up of consumer rights law. Find out what the change means for your rights with our guide.
The number of people complaining about financial services has fallen in the last six months, according to the latest data from the Financial Conduct Authority (FCA).
Price comparison websites, mobile apps and other digital tools that enable consumers to compare products and services are to be probed by the competition watchdog.
Consumer group Which? has made the first super-complaint to financial regulators, calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster....
Vodafone has introduced new barring technology across its mobile phone network to protect customers from nuisance and scam callers.
Customers of Lloyds Bank take the most complaints to the Financial Ombudsman Service, with the independent complaints arbitrator resolving 22,241 gripes about the firm in the first half of the...
TAP Air Portugal is the slowest airline to agree to settle delayed or cancelled flight compensation claims, according to research compiled for Moneywise.
The most prolific users of digital technology are more at risk of identity fraud than those who only use it on a practical day-to-day basis.
Victims of PPI (payment protection insurance) mis-selling should get their claims in now, as a deadline for complaining has been proposed for June 2019.
Barclays has put aside a further £400 million to cover payment protection insurance (PPI) complaints, its latest half-year accounts reveal today.
PPI (payment protection insurance) and packaged accounts are complained about than any other financial product, according to the latest data published by the Financial Ombudsman Service.
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