Shoppers now have more protection than ever, thanks to a massive shake-up of consumer rights law. Find out what the change means for your rights with our guide.
Train passengers who experience delays of 15 minutes or longer will be able to claim compensation - albeit only 25% of their fare – “within months”, according to the Department for Transport (DfT...
Consumers will be able to find the help they need more easily on key financial matters with the creation of a new guidance body, the government says.
The number of people complaining about financial services has fallen in the last six months, according to the latest data from the Financial Conduct Authority (FCA).
Price comparison websites, mobile apps and other digital tools that enable consumers to compare products and services are to be probed by the competition watchdog.
Consumer group Which? has made the first super-complaint to financial regulators, calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster....
Vodafone has introduced new barring technology across its mobile phone network to protect customers from nuisance and scam callers.
Customers of Lloyds Bank take the most complaints to the Financial Ombudsman Service, with the independent complaints arbitrator resolving 22,241 gripes about the firm in the first half of the...
TAP Air Portugal is the slowest airline to agree to settle delayed or cancelled flight compensation claims, according to research compiled for Moneywise.
The most prolific users of digital technology are more at risk of identity fraud than those who only use it on a practical day-to-day basis.
Victims of PPI (payment protection insurance) mis-selling should get their claims in now, as a deadline for complaining has been proposed for June 2019.
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