Shoppers now have more protection than ever, thanks to a massive shake-up of consumer rights law. Find out what the change means for your rights with our guide.
Follow our guide to seeking redress if you have issues with your electricity or gas bills.
Jean-Paul Sartre once said: “Hell is other people,” which was pretty prescient of him considering he said it some time before the invention of that truly hellish of human practices: cold calling...
CT Capital Ltd has today been fined £2,360,900 by the regulator for “serious failings” in relation to its payment protection insurance (PPI) complaints handling processes.
About 43,000 complaints were made about payment protection insurance (PPI) policies between July and September 2016, accounting for more disputes than every other financial product combined...
Legal service providers must make it easier for consumers to shop around and compare costs, according to the Competition and Markets Authority (CMA), following a year-long study of the sector.
We’ve all been there, whether it’s finding your aunt has given you a thermal vest for Christmas, or that a parcel contains dodgy perfume you’d never consider spritzing. If you wake up on Boxing...
The Citizens Advice Bureau (CAB) has highlighted issues with ‘buy now and pay later’ deals from catalogues, which can leave customers with surprise bills.
Robo-advisers fail to communicate their services effectively, claims a new report by the Financial Services Consumer Panel and Boring Money.
Banks should not be liable to cover the losses of consumers who are tricked into making payments into fraudster’s accounts.
The data of more than 1 billion Yahoo account holders is believed to have been stolen, the internet company has disclosed.
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