Consumer protection

A woman carries lots of shopping bags

Shoppers now have more protection than ever, thanks to a massive shake-up of consumer rights law. Find out what the change means for your rights with our guide.

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    Complaints to the Ombudsman about financial institutions increased by 15% in the last six months last year compared with the first half of 2010.

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    If you've ever been left seething after experiencing bad customer service, then it's time to get your own back. Rachel Lacey explains how the Moneywise Customer Service Awards aim to celebrate the...

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    As a nation, we’re not the best at complaining – but making the effort to speak up when things go wrong is often well worth it. In this episode of Moneywise TV, Rachel Lacey looks at...

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    It's not just our bank accounts that are at risk of being scammed - fraudsters are now posing as IT security experts to hack into our computers to access personal information. Moneywise scambuster...

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    Identity theft is on the increase, with a 20% rise in reported impersonations in the first three months of 2010. Nathalie Bonney explains how you can protect yourself - and your money - from...

  • Many of us hate going to the dentist as it is, without having to worry about being overcharged. Johanna Gornitzki sinks her teeth into the subject.

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    As we continue to vote with our feet, it seems that at last financial service providers could be forced to take note and begin to amend their appalling customer service.

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    You are often liable for bills received at your property, even if they're not directly addressed to you. Nathalie Bonney investigates one Moneywise reader's billing problems.

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    Moneywise comes to the rescue of a couple who lost more than £600 when the claims management firm, Cartel, went bust.

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    Moneywise heads to the countryside and finds out why rural areas are such a low priority for broadband providers.