Consumer protection

A woman carries lots of shopping bags

Shoppers now have more protection than ever, thanks to a massive shake-up of consumer rights law. Find out what the change means for your rights with our guide.

  • Parcel

    Following the busy online Christmas shopping period Moneywise has received a deluge of complaints about delivery firms, with Parcel Monkey in particular singled out by readers. Rob Goodman asks...

  • Too many people don't complain because they feel embarrassed or can't be bothered, but you shouldn't let firms rip you off or get away with poor service. Find out how to make a successful...

  • Rogue trader

    We've all heard horror stories about cowboy builders and shady electricians, but if they cross your path what can you do?

  • Number eight

    Have you ever gone to return poor or faulty goods only for the shop to simply dismiss your complaint? Stay one step ahead of the retailers by following our eight simple rules to returning...

  • Five-minute guide

    What are your rights as a consumer when things go wrong? Find out in Moneywise's five-minute guide to consumer rights.

  • Post boxes

    What are your legal rights if your post is lost or damaged? Legal expert Ingrid Gubbay offers some advice.

  • Woman complaining

    Too many people don't complain because they feel embarrassed or can't be bothered, but you shouldn't let firms rip you off or get away with poor service.

  • From shoddy restaurant service, to rude and unhelpful shop staff, there is a myriad of reasons why complaining to management or customer services is necessary. Yet, more often, people only whine...

  • help in snow

    Snowy weather conditions has once again brought the country to its knees with treacherous road links, suspended rail services and closed schools. What are your rights though, if you cannot get...

  • FFYR

    Moneywise fights for the rights for readers who have received inadequate service from delivery company Parcel Monkey.