Hi Mitac, I hope that did not spoil your holiday. When I went on holiday last year we were told our hotel room had a kitchenette and a balcony, when we got there not only was there no fridge or tea and coffee making facilities, our balcony had scaffolding and nets up. Do what I did and write to your travel company, including a few photos if you took them. With any luck you'll get some form of compensation, such as money off flights or a future holiday with them. Good luck.
this website might help:
http://www.travelgate.co.uk/Travel%20Complaints%20Directory.htm
or try the Financial Ombudsman Service... i don't know much about how it works with terms and conditions but it sounds like you got a raw deal... push the issue and you could get a refund, which you can use towards another holiday!
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I have recently come back from holiday which was booked with Thomas Cook please be warned if asked if you would like to pay for extras IE seaview or pool view dont as Thomas Cook cant guarantee them as stated in there T & Cs I made the mistake of not asking when booking a room and paid for seaview at a cost of £84 , And of course the travel agent didnt advise that they could not be guaranteed, in there t & cs it says ( which I failed to read as I am sure most people fail to read ) it comes under ALL YOU NEED TO KNOW /Glossary of Terms
(Views )If you would like a specific view,please be aware that rooms described as having a pool or seaview may not have FULL pool or Sea view because of plants or building blocking the view,
but this isnt discosed at time of booking
Why there are allowed to sell them when in the t & cs cant provide them it is a rip off and fraud
I have made the mistake just this once and wont book another room with views ever again to be conned and ripped off , I complained and was point to t & cs which I expected as when they got your money they dont give a toss
Please all be aware of this and hope you all have an enjoyable holiday and be wise unlike silly me