Customer Service Awards 2016

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As voted by real customers

Overall Winners 2016

Most Trusted Financial Provider Metro Bank
Most Trusted Insurer LV=
Most Trusted Mainstream Bank Santander

Most Trusted Providers 2016

Product Category Winner
Current Account Metro Bank
Credit Card First Direct
Savings & Cash Isas Metro Bank
Prepaid Cards FairFX
P2P Platforms Zopa
Loans Zopa
Mortgage First Direct
Home Insurance NFU Mutual
Car Insurance CSIS
Insurance Comparison Sites TopCashback
Travel Insurance Holidaysafe
Pet Insurance Animal Friends
Life Insurance LV=
Health Insurance CS Healthcare
Small Business Banking Santander

* The Moneywise Customer Service Awards Survey 2016 ran between 1st January and 31st March - more than 24,000 people took part. They were asked which companies they used for various financial services and then asked to rate them on criteria such as customer service, value for money and trustworthiness. All providers were considered subject to receiving a minimum of 100 ratings from their customers.